Frequently Asked Questions

Got a few questions?

We will do our best to keep your cleaning specialist consistent. However, if they are unavailable on your chosen date/time, we will send a fantastic replacement!

Please visit our Book Now page for all pricing.

For residential clients, we accept MasterCard, Visa, and American Express. 

Tipping is greatly appreciated and is typically 15-20% of the regular cleaning price. Tips can either be paid directly to the cleaner or through our website. Cleaners keep 100% of all tips.

Please inform your cleaning specialist of any delicate items, broken pieces, or other notable changes in your home since his/her last visit. If you’re present, we’ll request your final approval of the service before we leave.

If you’re not home, we will leave the item in clear view with a note. The client services team will then notify you about completing a damage report to have it replaced. This rarely happens, but we’re 100% honest when it does and take full responsibility. The cleaning specialists are not penalized for any mishaps – accidents happen.

That is completely up to you. We are happy to accommodate your schedule in any way we can. Many of our clients provide us with an extra key, but some prefer to be present during the cleaning.

If you need to cancel or reschedule your appointment, please call us at least 48 hours in advance. If you miss this courtesy window, we’ll need to charge you 100% of the entire cleaning fee. The charge is non-refundable.

Some of our cleaners choose to work on holidays. We will contact you in advance to see whether you’d like to move forward with the cleaning or reschedule.

After your cleaning, we’ll send you an email requesting your feedback. We will also call you if you’d prefer to discuss your cleaning experience over the phone. You’re also welcome to submit your feedback to us via this feedback icon.

Have more questions? Contact us here.